1. Shipping Delays and Breakages
Customer agrees that they will not hold Blue Chip Branding and Promotions accountable for delays in delivery as these are circumstances out of our direct control. Delays could occur on our suppliers, or couriers side. We do our best to make sure your order is packed as securely as possible but we are not accountable for breakages caused in transit. We will gladly arrange a courier on your behalf but note Couriers are outsourced on your behalf and we are not liable for delays, theft or breakages caused. We strongly suggest you add insurance onto your courier quote to allow for any damages and or theft of your goods in transit.
2. Payment Terms:
Production will start once we receive the payment in full and it is reflecting in our bank account. Please forward the proof of payment to firstname.lastname@example.org to avoid delays.
3. Merchandise Consistency:
While we are selective in the suppliers we use, manufacturing variations are unavoidable and a natural result of the manufacturing process. We encourage you to order a sample before you place your bulk order. By choosing to place an order with us you are agreeing to accept merchandise with reasonable manufacturing variances in product, printing methods, colour and packaging and over or under supply.
4. Transfer of Ownership:
All goods become your property at the time they are accepted by the courier.
5. Cancellations and Alterations to Existing Orders:
Once and order acknowledgement is approved, we cannot guarantee our ability to make changes or cancellations to the order. A Cancellation fee of 10-30 Percent of the order value will apply, depending on the order and supplier. You will also be liable to any to pay the agreed upon price for any work that may have been done on your job until then. These charges may include but are not limited to setup charges, artwork preparation charges, shipping charges. All completed work and costs incurred will be the responsibility of the customer.
If you have any problems with your order, please return within 5 working days of receipt. After this date we wont be able to go back to our suppliers for a credit. Custom/Branded or Sale goods do not qualify for a refund.
7. Over Supply and Shortages:
We try and produce your order to the exact quantity ordered but this is not always possible due to the large volumes and speed the machines process the orders. Please notify us with any discrepancies within 24 hours and we will do our best to rectify it. We recommend that you always order a few extra when ordering any fragile items like glasses or mugs to cover any breakages or with volume orders.
*A tolerance of up to 10% is allowed for rejects/short deliveries.* In the event of a shortage, we will address the shortage with the relevent supplier to determine a plan of action. It is at the suppliers discretion as to if they will credit or re-do the order to make up for the shortfall or if this will fall within their excepted reject/shortage percentage.
All prices are subject to change without notice. We also reserve the right to correct misprints. Quotes done per project as the calculations will be based on quantity, branding methods and location. Discounts to bulk orders will apply.
9. Website Images:
Note the images are for representation only and my differ slightly from the images listed on our website. This applies to hardware for the banners and flags as well as the colours for the promo items. Colours may vary from screen to screen as well as from screen to actual sample. If in doubt please order a sample to be sure.